Muscle Mate currently offers local shipping within Dunedin, New Zealand.
At this time, we do not ship internationally. Any updates regarding expanded shipping zones will be announced on our website.
Shipping costs are calculated based on your order subtotal:
| Order Subtotal | Shipping Cost |
|---|---|
| $0.00 – $1000 | $4.99 |
All shipping costs are inclusive of applicable taxes.
Please allow 1–2 business days for order processing after payment confirmation. Orders are only prepared and dispatched once payment has been received.
Once dispatched, orders typically take 2–5 business days to arrive within New Zealand.
Delivery times are estimates only and may be affected by weather conditions, or peak demand periods.
Orders are processed and delivered during the following hours:
We do not currently deliver on weekends or public holidays.
We accept secure online payments at checkout.
Customers must complete full payment before orders are processed and dispatched. Accepted payment methods may include debit/credit cards and other secure online payment providers available at checkout.
Due to the nature of our product being a body scrub and personal care item, we do not accept returns or refunds for change of mind, hygiene, or once the product has been opened or used.
This policy is in place to ensure the safety and hygiene of all customers.
We will only offer a replacement, refund, or exchange if:
In these cases, customers must contact us within a reasonable time after receiving the order.
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible so we can investigate and resolve the issue.
We will work with the courier service to investigate and resolve the issue, which may include a replacement or refund where appropriate.
Customers are responsible for providing accurate delivery details at checkout. Muscle Mate is not responsible for delays or additional costs caused by incorrect or incomplete information.
Where available, tracking information will be provided once your order has been dispatched.
If you have any questions about shipping or your order, please contact us:
Muscle Mate
Email: musclemate.nz@gmail.com
Phone: 021 339 127
Dunedin, New Zealand
